Shipping

Thank you for choosing us! We want to ensure that your shopping experience with us is seamless and enjoyable. Please review the following information regarding shipping and returns:

Shipping Policy:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).

    • Please note that during peak seasons and promotional periods, processing times may be slightly longer.

  2. Shipping Methods:

    • Standard Shipping: Estimated delivery within 10-30 business days.

  3. Shipping Rates:

    • Shipping rates are calculated based on the destination, weight, and dimensions of the package.

    • You can view the shipping costs during the checkout process before finalizing your order.

  4. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number via email.

    • You can track your package using the provided tracking number on our website or the respective courier's website.

RETURNS

Eligibility:

  • We accept returns and exchanges within 30 days from the date of purchase.

  • To be eligible, the item(s) must be unworn, unwashed, and in their original condition with all tags and packaging intact.

  • Please note that due to the intimate nature of lingerie, certain items such as panties and bodysuits are non-returnable for hygiene reasons.

  1. Return Process:

    • If you wish to return or exchange an item, please contact our customer support team within the eligible timeframe.

    • We will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

    • Please ensure that the item(s) are securely packaged to prevent damage during transit.

  2. Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

    • We recommend using a trackable shipping service to ensure the safe return of the item(s).

    • Refunds or exchanges will be processed within 3-5 business days after we receive the returned package.

  3. Refunds:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please note that shipping fees and any applicable taxes or duties are non-refundable.